Do you service Follett ice dispensers in hospitals?

Yes. Hospitals and clinics are a core part of our work, and every visit is documented so infection-control and compliance teams have the records they need.

How often should a Follett nugget machine be cleaned?

At least every six months to keep the warranty valid, and more often in high-volume or healthcare settings. We set the schedule to your usage and water.

Factory-trained technicians, authorized to service Follett

Follett ice machine repair

Oasis Preferred Maintenance has factory-trained technicians, authorized to service Follett equipment. We repair and maintain Follett ice machines and ice dispensers for hospitals, fast-casual chains, offices and convenience stores across the Southeast.

Factory-trained technicians, authorized to service Follett
Warranty? Have your serial ready
OEM parts on the truck

Request Follett service Find your dispatch line

Our Follett status

Factory-trained technicians, authorized to service Follett.

Under warranty? Give dispatch the model and serial number — on platforms where we're factory authorized, warranty repairs are processed directly through the manufacturer.

Verify on Follett Ice →

Nugget ice and dispensers are their own trade

Follett is known for nugget (chewable) ice and ice-and-water dispensers — the ice guests actually eat, which is why hospitals and fast-casual brands rely on it. Nugget machines make ice continuously rather than in harvest cycles, so they wear and fail differently from a standard cuber.

A tech who mostly works on cube machines can misread a nugget problem. Our factory-trained techs know the platform, carry the common failure parts and document every visit, which matters most in healthcare, where ice is part of patient care.

Nugget ice is also the ice guests chew, so slime or biofilm in a dispenser goes straight into a cup with no cook step in between. Documented sanitation is not optional on these machines — it is part of the repair conversation every time.

Field diagnosis

Common Follett problems we fix

Dispenser not dispensing ice

Could be an empty or bridged bin, a dispense mechanism issue or the machine not making ice at all. We find out which before anything gets replaced.

Low production or soft, wet nuggets

Scale in the evaporator, low water flow or wear in the ice-making assembly. We check production against the unit's rating and fix the cause.

Scale and cloudy, off-tasting ice

Nugget machines are sensitive to water chemistry. Scale buildup cuts output and chlorine or VOCs affect taste — filtration matched to your water solves both.

Leaks at the machine or dispenser

Drain lines, fittings and valves are the usual suspects. We trace the leak, fix it and check the drain path so it does not come back.

Fault or status light

Follett controls signal faults for a reason. We read the indication, confirm it with measurements and repair the part that actually failed.

Bin full but still running — or stopping early

A dirty or failed bin level control causes both. We clean or replace it and confirm the machine stops and restarts correctly.

Follett cleaning & sanitation

Follett, like Hoshizaki, Manitowoc and Scotsman, requires a full cleaning and sanitation at least every six months to keep the warranty valid. In healthcare and high-volume settings, quarterly is common. Every cleaning comes with dated documentation.

Ice machine cleaning service →

Water filtration that protects your Follett

Because nugget ice is chewed and eaten, taste and clarity matter as much as equipment life. Carbon filtration handles chlorine and VOCs; scale inhibition or reverse osmosis protects the evaporator in hard-water markets.

Commercial water filtration →

Preventative maintenance memberships

A preventative maintenance membership keeps Follett machines and dispensers on schedule — sanitation, descaling, filter changes and performance checks — with priority dispatch for members.

PM memberships →

Replacing or leasing a machine

Need nugget ice without the capital outlay? Our lease options include nugget machines, with equipment, filtration, cleanings and service bundled into one monthly cost.

Ice machine leasing →

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