01
Customer Service
How we operate, how we communicate, and how we deliver results in every project, every partnership, and every customer interaction.
About · Pensacola HQ
Built around one obsession:
ice that never stops.
Oasis Preferred Maintenance started in Pensacola with a simple idea — operators deserve a specialist, not a generalist. Nine years later we're 45 strong, factory certified on every major ice platform, and an authorized dealer for the best filtration brands in the industry.
- 9+ Years in business
- 45 Technicians & staff
- 8 States covered
- 5 Factory certifications
The work
From QSR drive-thrus to hospital nutrition floors.
Fast food, convenience retail, hospitals, industrial plants, casinos and fine dining all run on the same two things: ice that keeps up and water that does not destroy the equipment making it. That is the whole job, and we have spent nine years getting specific about it.
Our crews cover eight states from Pensacola and Atlanta, with regional dispatch lines so you are never routed through a national call center to reach a truck 20 minutes away.
Main office: 3359 Copter Rd, Unit 8, Pensacola, FL 32514
Mission, values & culture
Optimized, science-inspired solutions — delivered by people who never stop getting better.
At Oasis Preferred Maintenance, our mission is to provide optimized and science inspired solutions that help customers protect their equipment, reduce downtime, extend equipment life, and achieve predictable maintenance goals. We deliver smart, efficient, and economical solutions for every aspect of ice machine operation, water filtration, sanitization, and refrigeration service.
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Customer Experience
The feeling a customer has after every call, every visit, and every invoice — clear, respectful, and worth their time.
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Customer Value
Predictable costs, longer equipment life, and fewer emergency calls — the measurable outcome of doing the work right.
Just as we invest in our customers, we invest in our people. OPM provides a strong foundation for employee growth, advancement, and long-term success through coaching, technical training, mentorship, accountability, and self-preparedness. Our culture is built on a “no best, only better” mindset — continual learning, self-improvement, strong processes, and a willingness to mentor and be mentored. Every team member plays a part in improving the company, improving themselves, and improving the customer experience.
How we operate
Four rules we don't bend.
01
Specialists, not generalists
We do not fix fryers on the side. Ice machines and water treatment are the entire business, which is why our techs recognize a failure pattern before they open the panel.
02
Document everything
Every visit produces a dated, photo-backed report per asset. Your health inspector, your corporate QA team and your controller all get an answer without a phone call.
03
Local crews, one standard
Eight states, regional dispatch lines, and the same procedures at every site. You should not be able to tell which truck showed up.
04
Fix the cause
Anyone can swap a part. We treat the water, correct the install and tell you honestly when a machine is not worth another repair.
Credentials
Trained by the manufacturers themselves.
Hoshizaki AmericaFollett IceManitowoc IceIcetroIce-O-MaticScotsman IceKineticoPentairWatts WaterHydrotech Water
See every certification →In their words
“In my now twelve years in the restaurant world, I've met two people who do what they say, love what they do, and whomever is lucky enough to be their client is happy as a lark! Call them, use them — they will knock it out of the park every time!”
Dispatch · Southeast
Ice down? Get a tech dispatched.
Call for emergency service — we confirm your window fast.